Return and Refund Policy

Order Cancellation and Return Policy

Cancellation Policy

The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. 

The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

Mosambi Feast reserves the right to accept the cancellation of any order. Flipkart also reserves the right to waive off or modify the time window or cancellation fee from time to time.

Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Deduction of Courier Charges:

These charges are for shipping the product to the customer. If a return is initiated, the customer may be entitled to a refund of the shipping cost, but the seller will deduct the initial shipping charge.

Deduction of Payment Gateway Charges:

These charges are incurred by the merchant for processing online payments. Payment gateways typically charge a percentage of the transaction amount.

Refund Initiation:

The refund process involves the merchant initiating the refund request with the payment gateway, which then forwards the request to the customer's bank for processing.

Refund Processing:

Once the refund is processed, the amount will be credited back to the customer's original payment method, typically within a few days. 

Example:

If a customer purchased a product for ₹500, paid ₹100 for shipping, and the payment gateway charge was ₹20, then the customer would receive a refund of ₹380 (₹500 - ₹100 - ₹20).